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Shipping Policy

Last Updated: 24 September 2026

Thank you for shopping with NRGK Have. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be longer during peak seasons, promotional periods, or due to unforeseen circumstances.

Domestic Shipping

We offer shipping throughout our supported delivery regions.

Estimated delivery times:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days (where available)

Shipping costs are calculated at checkout based on your location and selected shipping method.

International Shipping

We ship to select international destinations.

Estimated delivery times:

  • International Standard Shipping: 7-21 business days
  • International Express Shipping: 3-10 business days

Delivery times may vary depending on customs processing, local postal services, and destination country regulations.

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

Shipping Delays

While we strive to meet all estimated delivery dates, delays may occasionally occur due to:

  • Carrier service disruptions
  • Severe weather conditions
  • Customs inspections
  • High order volumes
  • Incorrect shipping information provided by customers

We are not responsible for delays caused by shipping carriers or customs authorities.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information via email. Please allow up to 48 hours for tracking updates to appear in the carrier's system.

Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

We are not responsible for orders delivered to incorrectly entered addresses. If you notice an error, please contact us as soon as possible at sales@nrgkhave.com so we can assist before your order ships.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package has been lost or stolen, please contact the shipping carrier first and then reach out to our support team for assistance.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will review your claim and work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: sales@nrgkhave.com

Thank you for choosing NRGKhave.